The other day, I was reminded of this quote from Henry Ford:
“It’s not the employer who pays the wages. Employers only handle the money. It’s the customer who pays the wages.”
And he’s exactly right, whether the customer is the people who buy your organization’s products and services or whether the customer is the business owner of a project who needs security support.
That project owner might not directly pay your wages, but whether they think you’re helping them out or not will go along way to determining the ultimate fate of your security program—including how the budget gets carved up every year.
However…we generally do a really BAD job of understanding our customers, our REAL customers anyway.
Because understanding who our customers are and what they’re really trying to do is the only way we can deliver the security solutions our organization needs.
It isn’t based on what they want.
It isn’t based on todays blinking threat leader board.
It isn’t based on whatever crazy law gets passed somewhere around the world.
It’s based on knowing – and really understanding – your customers and what they’re trying to achieve.
In fact, it’s so important to me that it’s the 2nd principle of Agile Security I define on page 10 of the August newsletter. On page 3, I describe who those customers are that we need to understand, and then on page 28, I highlight exactly what we need to know from them if we’re going to deliver agile security and truly support the success of our organization.
But you only get the mega-sized, 40+ page special issue defining a complete system for delivering end-to-end Agile Security if you subscribe before it goes to the printer at the end of the month.
After that, it’ll be as extinct as the Dodo.
To subscribe, go to this link:
Stay safe,
ast
—
Andrew S. Townley
Archistry Chief Executive
P.S. Here’s something you can do if you liked today’s post: you can sign up for those daily emails that annoying pop-up keeps asking you about. Or, if you want to know more about what you’re going to get if you do and how it works, then just go knock on the front door: https://archistry.com and you’ll get the whole deal.
Or…you can just keep reading the blog, or ignore me and Archistry all together. I’m good either way.
